Define BPO?
Business Process Outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that in turn owns. administers and manages the selected process based on defined and measurable performance criteria (Gartner Definition).
Why BPO?
Some of the motivation factors as to why BPO is gaining ground are:
Factor Cost Advantage
Superior Competency
Utilization Improvement
Economy of Scale
Business Risk Mitigation
Availability of highly qualified skill pool and faster adoption of well-defined business processes leads to higher productivity gains without compromising on quality.
Why To India?
Robust communication infrastructure, a large English-speaking workforce, low labor costs, appropriate time-zone difference with the West and the brand equity built by the software services sector are compelling reasons for choosing India as the BPO destination.